At Petzl Shop, we know that when you order gear, you’re not just buying equipment—you’re gearing up for an adventure. That’s why we’ve designed a delivery process that’s as reliable and straightforward as our products. Whether you’re prepping for a weekend bouldering session or a multi-day big wall ascent, we ensure your orders are processed quickly and delivered efficiently across the globe.
Order Processing
We understand that time is of the essence when you’re planning your next climb or hike. After you place your order, our team gets to work right away. Orders are typically processed and prepared for shipment within 1-2 business days. During peak seasons or promotional periods, processing may take slightly longer, but we always strive to keep delays to a minimum.
Shipping Options
We partner with trusted global carriers to ensure your gear arrives safely and on time. Based on your location and preferences, we offer two shipping methods:
- Standard Shipping – Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment. This option costs $12.95 and is ideal when you need your gear sooner.
- Free Shipping – Available on orders over $50, shipped via EMS. Delivery generally takes 15-25 business days after shipment. This economical option is perfect for those planning ahead.
Note: While we ship globally, certain remote areas and parts of Asia may be excluded due to logistical constraints. Please check during checkout if delivery is available to your location.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. Use this to follow your package’s journey right to your doorstep. We believe in transparency—you should know exactly where your gear is and when it will arrive.
International Delivery
Based in Boston but serving adventurers worldwide, we’re committed to making our high-performance gear accessible everywhere. Our international shipping is designed to be reliable and affordable, though delivery times may vary based on destination and customs processing. Rest assured, we work with carriers that have extensive experience in global logistics to minimize delays.
Returns & Exchanges
If your gear doesn’t meet your expectations, we offer a hassle-free return policy. You can return items within 15 days of receipt for a refund or exchange. Please ensure products are unused and in original packaging. For details, visit our Returns Policy page or contact our customer service team.
Need Help?
Our customer service team is here to assist with any delivery-related questions. Reach us at [email protected]. We’re committed to providing responsive and helpful support to keep your adventures on track.
At Petzl Shop, we’re not just delivering gear—we’re delivering confidence for your next vertical adventure. Climb on!